Who is Amazing-Superstore?
Ans: About Amazing-Superstore.com is an online e-commerce retail store with a distribution office in Houston, Texas. Our e-commerce experience started in 2020 during the Pandemic. We started by offering online women’s apparel products through renowned e-commerce stores like Amazon and Esty. The experience blossomed to our own selling platform www.amazing-superstore.com.
Our mission is to give every regular and plus-size woman across the age range of 18-50 an amazing shopping experience in our online store satisfying the demands for elegant looking in their own comfort self.
Amazing-superstore is your source for quality products from reputable vendors and suppliers around the world. Our goal is to meet the demand of our current and prospective customers, most of our products are made in the US, Europe, China, etc.
We will always strive to bring quality products at an affordable price to your doorstep. Your satisfaction is and will always be our priority. That’s our promise.
Where are we located?
Ans: We are a US-based E-commerce online store our main office is located In Texas, USA. We partner with vendors around the world mainly our sourcing companies are in the US, Europe, and China.
If I have a discount code, can I use it with automatic discounts already on the website?
Ans: No. You can not combine two discounts at a time. When you enter your discount code in the check-out system will automatically make the adjustment to the cost for you.
Please note that if the store has another promotion or automatic discounts your discount code will not work.
How do I contact you if I have a problem with my order?
Ans: If you have a problem with your order please contact us at support@amazing-superstore.com our support team will be happy to help and solve the problem.
Shipping & Delivery
Ans: Your goods will be shipped by our sourcing company around the world. We use UPS, USPS, DHL and FedEx.
Free shipping for orders over $69 for customers in the US and shipping rates are calculated based on your location and where the order is shipped, and it will take 7-12 days, receiving time=processing time+shipping time.
However, for our international customers, kindly notice that international shipping is more costly. Depending on our vendor’s location and the products, the international delivery time takes 15-30 calendar days.
However, our goal is to get your package to you before our projected maximum timeframe, but it varies by product and stock status.
Once your orders are processed it is handed over for delivery. Please, note that this does not include holidays and weekends. However, we can not make any guarantee or accept liability for extended shipping time frames due to circumstances outside the company’s control. e.g., weather conditions, delays due to contingencies with the carrier, etc.
Delivery Details
Ans: Amazing-Superstore can not ship to P. O Boxers or APO/FPO addresses. We only accept orders with shipping addresses that indicate a physical address so, make sure to write a detailed and valid shipping address while placing your order.
Note: Some of your items might be shipped separately to reduce prolonging shipping time. This Is due to our vendors located in different countries. Your order status will update when all items have shipped. For more information about orders shipped separately, please contact us via email at support@amazing-superstore.com
Returns Policy:
Can I return my items if the order is wrong?
Ans: If you find yourself unsatisfied with the items you have received from us, we are open to exchanging or refunding items within 30 calendar days from the date of the receipt.
Because our products are sold to many countries, you need to pay close attention to the transformation of CN, US, UK measurements.
Note: The following items can not be returned or exchanged: Bodysuits, Lingerie, and Accessories products. To be eligible for a return, your item must be in the condition you received it. You can return items that are unworn, unwashed, undamaged, and have original tags/packaging still attached.
Why do some products not have material information or back images?
Ans: Because some of our products will be coming from our fulfillment centers worldwide, we are trying our best to provide complete information on every product, and we promise to accomplish this soon. We are eager to provide you with as high-quality products as possible to satisfy your shopping needs and our fast fashion mission, and we will continue to perfect ourselves.
To provide our customers with high-quality products. Customer satisfaction is always our number 1 priority. Before shipping out products, all items go through double inspection to ensure no defect in our products.
Please do not send your return to the sender’s address on your package as this is not the return address and will affect the processing of your return. When you contact us for your return, we’ll provide you with the return address via email, and that is where you should send your returns or exchanges. support@amazing-superstore.com
Return Costs:
What is your return costs policy?
Ans: Customers have to cover the shipping fees to return their items. This cost is not refundable. Customers should provide us with the returning parcel tracking information once your return is processed. You will receive a refund for the amount paid for the returned item back to the original payment method within 5-7 calendar days. For international issued cards, it might take up to 20 calendar days.
How can I add an address to my account?
Ans: Currently, you cannot add or save an address to your account. You’ll need to enter this in the checkout. You can, however, save your name and email address.
How do I change the delivery address on the order I already placed?
Ans: If you input the incorrect address at checkout for the order already placed, we can not be held accountable if you entered the order into a different address. We are not liable to refund/replace this order
What if I want to exchange my product for a different size?
Ans: You can send your queries to our support service via email support@amazing-superstore.com
How do I apply for a refund for my order?
Ans: If you are not 100% satisfied with the items you received, you can send your query to our customer service via email support@amazing-superstore.com. After we have received your returned all and ware check then we can arrange an exchange or a refund for you within 5-7 calendar days of receipt. ALL merchandise must be unworn and in the same condition, it was sent to you.
What would I do if I never received my order?
Ans: Contact us with your order number and tracking information via email we’ll find out for you.
I want to change my order?
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
- Changing the item or size
- Delivery/billing address
- Adding items to your order
How do I track my order status?
Ans: You can track your order status by going over to ‘Order Tracking’ and enter your order number to get the details about the status of your order. Otherwise, you can also reach out to us via email at: support@amazing-superstore.com
Payment
What are the payment options available?
We accept several secure and convenient payment methods:
Paying with PayPal
The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
- With PayPal, you can send payments quickly and securely online.
- Through PayPal, you can pay with a credit card, debit card, or bank account balance.
- Once your order is submitted, you will be redirected to PayPal’s site where you can make the payment.
Advantages of using PayPal
Payment is traceable. You can trace the status of your payment using your PayPal account. Stylewe.com doesn’t receive your credit card number or bank information (it is safely encrypted through PayPal’s server), which limits the risk of unauthorized use.
Credit Card: Buyers can pay securely by credit card via PayPal, G-pay, and all major credit cards.
Can I do cash on delivery? Ans: No, we don’t do cash on delivery. Every payment must be processed online
Security
How is my account information going to be used?
Ans: We do not distribute your information to any third-party servers. For a detailed answer, you can refer to your ‘Privacy Policy
Account
How do I change the default billing address on my account?
Ans: You can access the ‘My Account’ from the menu bar at the top of the website and from there you access ‘Billing Address’.
In billing address, you would get an option to add a new billing address and while adding the new billing address you get an option to choose it as the default address.
You can add multiple billing addresses to the same account and choose the appropriate address at the time of checkout as well.
How can I change my account password?
Ans: To be able to change your account password, you just need to go to ‘My Account’ from the menu bar at the top and select the ‘Password’ option and
Others
How do I unsubscribe from the Amazing-Superstore mailing list?
Ans: We do not spam you with email but still if you wish to unsubscribe from the email list, you can click unsubscribe from the bottom of any email that you have received, after that you would be removed from our mailing list.
You can subscribe to the mailing list any time again!
How can I contact Amazing Superstore for additional assistance?
Ans: You can contact us via our social media channels, or you can click Contact Us and reach out to us with your issues.
Can I buy e gift cards for amazing-superstore?
Ans: No, we do not offer e-gift cards, however, you can order something for your loved ones and get it delivered to them in a gift-wrapped packaging.
How about the product quality on Amazing-Superstore.com?
Ans: Our customer service has strict standards on professionalism, experience, and credibility. We provide you with not only 100% guaranteed quality and service, but affordable prices. Customer satisfaction is our pursuit and we are willing to try our best to give you the best products and services. If you have any suggestions or questions, please do not hesitate to contact our customer service.
